The Quality Assurance (QA) team plays a critical role in supporting the delivery of high-quality, safe, and inclusive early learning and child care services across Nova Scotia.
Our Quality Assurance Specialists (QAS):
- Monitor compliance with licensing and safety standards
- Audit programs and policies for alignment with departmental expectations
- Respond to complaints or concerns raised by families, service providers, or the public.
They also help child care providers learn and grow by achieving compliance through education of the early learning and child care regulations, policies, and key indicators.
Through regular visits and reviews, they support programs in creating safe and positive spaces where children can learn and thrive.
What the Quality Assurance (QA) Team Does
The QA team helps make sure child care programs in Nova Scotia are safe, high-quality, and are compliant. Their work includes:
- Reviewing and assessing applications for child care licences
- Supporting and working with child care partners
- Checking that programs follow licensing and safety requirements
- Monitoring programs and helping them improve
- Investigating complaints about licensed and unlicensed child care.
Contact the Quality Assurance Team
If you have questions or concerns about child care in your area, please connect with a member of our team at: ECDServices@novascotia.ca
Child Care complaint phone: 1-877-223-9555
Leave a voicemail message including your name, phone number, and the reason for your call. One of our team members will get back to you.